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Travel & Tourism Case Studies: How We've Helped Our Clients
TRAVEL SALES CONSULTANT
Job Title: Travel Sales Consultant
Job Spec: Looking for 6 x Travel Sales Consultants to join the UK’s largest Cruise Agent! As one of 6 new Travel Sales Consultants you will receive full training (including visits to cruise ships) on an exciting range of cruise operators, flights, tailor-made itineraries, excursions, hotels and other ancillary products. Products can be complex and clients demanding, so great listening skills and a customer focused approach is critical. Culture fit is important so applicants from any discipline, including college or university graduates are invited.
Result: 307 shortlisted, 102 CVs submitted, 12 interviewed, 6 hires!
Estimated Savings: £15,300
Client Challenge: Travel Sales Consultants will need to demonstrate an agile mind, the energy and persistence to drive sales through to closure and an entrepreneurial spirit, whilst always demonstrating a customer focus.
HEAD OF CONTACT CENTRE
Job Title: Head of Contact Centre
Job Spec: Are you an ambitious Contact Centre Manager with the ability to create a genuine high performing B2C and B2B Centre of Excellence? Join an innovative, web-based group transport management company providing solutions to customers, clients, businesses and travel companies. The Head of Contact Centre is the key role in enabling the business to deliver sales and service excellence across all our customers and business clients, and supply partners.
Result: 65 applications; 11 CVs sent; 2 Interviews, 1 successful hire
Estimated Savings: £9,100
Client Challenge: Looking for an inspirational and successful leader who is passionate about delivering excellent service to customers, has experience of leading in a dynamic fast-paced contact centre environment, and thrive on exceeding personal and company targets.
Job Title: Sales Agents (Travel)
Job Spec: x 2 ambitious Sales Agents, keen to work in either B2C or B2B sales are required to join an innovative, web-based group transport management company providing solutions to customers, clients, businesses and travel companies. Founded in 2011 the business has grown rapidly and is now establishing itself as the market leader in its sector.
Result: 213 applied, 54 shortlisted, 12 CVs submitted, 2 hires!
Estimated Savings: £7,100
Client Challenge: The chosen candidate will be passionate about delivering excellent service to customers or business clients, and thrive selling in a fast-paced target driven contact centre, customer services, or telesales environment, exceeding personal and company targets.
BRAND MARKETING EXECUTIVE
Job Title: Brand Marketing Executive
Job Spec: Work closely with the Marketing Campaigns Manager and Marketing Director to develop and execute multi-channel marketing campaigns to support brand growth for Cruise 118 / Six Star Cruises / River Voyages and drive database growth. Implement agreed projects to deliver budgeted sales leads and support business growth objectives.
Result: 56 applications, 16 shortlisted, 8 CVs Submitted, 1 hire
Estimated Savings: £3,105
Client Challenge: Chosen candidate must have previous experience in marketing (2/4 years min.); degree educated. Demonstrable understanding of marketing discipline including online & offline tactics and experience of briefing design, print production, mailing variables